Tesco, one of the leading supermarket chains, has recently implemented a change that has left many customers unhappy. Late-night shoppers were shocked to discover that there were no staffed tills available after 10pm. This “silly” move has sparked frustration and criticism among Tesco’s clientele.
A Disappointing Experience
Naomi Ferguson, a disgruntled shopper, recently voiced her frustration with Tesco’s new policy. She visited the store late at night for a “big shop” only to find no staff members available to assist her with scanning and bagging her items. Taking to social media, she questioned why Tesco no longer had manned checkouts after 10pm, especially when it meant she had to manage a £100 shop by herself.
Tesco’s Response
In response to Naomi’s complaint, Tesco explained that the change was prompted by the observation that customers were not utilizing the staffed main checkouts as much during early mornings and evenings. Tesco’s Twitter account, in a seemingly casual manner, confirmed that customer assistance for scanning and packing goods would no longer be available after 10pm. They assured Naomi that her feedback would be shared with the relevant teams.
Mixed Reactions
While this response from Tesco confirmed the news, Naomi expressed her dissatisfaction, arguing that the absence of staff members at the tills made the shopping process longer. She questioned the logic behind the decision, especially when there were other late-night shoppers also facing the inconvenience.
Other Supermarket News
Tesco is not the only supermarket chain making headlines recently. Asda, for example, discontinued several in-store chemists due to low customer usage of the service. Additionally, Poundland has introduced frozen food sections in over 60 stores, entering the frozen food market alongside Iceland.
Overall, Tesco’s new change to store hours has not been well-received by shoppers, and it remains to be seen how this move will impact late-night visits to the store. To learn more, visit F5mag.com.